It was a ten years ago today… Well no, not really. More like nine years actually. And not today. (Start again.) It was November 9, 2000, when I originally reserved this domain, long before MTV’s Total Request Live… Okay, fine… it was sometime after MTV’s TRL, not that I’d actually heard of it at the [...]

I love free.  I blog about it; I tweet about it; I consume it; I produce it. Free Culture is a difficult concept for some to understand, primarily because we have been born and raised in a capitalist society where few things in life are truly free, both in terms of their monetary cost and [...]

Last month I attended the O’Reilly Gov 2.0 Conference from the comfort of my desk. It brought together attendees from around the world using WebEx, a web conferencing technology that includes audio and video conferencing, desktop sharing, and other valuable communication and collaboration features. Later this week, I’ll be attending a meeting with colleagues in [...]

Customer relationship management (CRM) is strategy whereby companies use technology “…to organize, automate, and synchronize business processes—principally sales related activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new customers, nurture and retain those the company already has, entice former customers back into the [...]

Have you heard this term being bandied around in your office or in the media, but don’t have a good grasp of what it really means? This article might make the truly hardcore übergeeks wince, but then it’s not being written for them.  I’d like to help you get a grasp of the concept: a [...]

The Government of Canada is currently reliant on proprietary file formats and proprietary software applications, which lock it into a licensing bind with a single software manufacturer — Microsoft.  There is not only a question of cost — as we pay a monopoly corporation for per-seat licenses to run software that already dominates the market [...]